Operating systems

User rights requirements

Define monitoring strategy and select account to be used for Monitoring MonitorPack Engine windows service needs to use a Windows account that has local administrators rights on remote servers and workstations to supervize. In a Windows domain, Group Object Policies must allow IP address of MonitorPack computer(s) in "Allow remote administration exception" (see GPO 2003 & XP or GPO 2008 & Vista ) chapters.

Microsoft requirements for MonitorPack installation

1. Data Execution Prevention (DEP) is a security feature that helps prevent damage from viruses and other security threats by monitoring your programs to make sure they use system memory safely, it also blocks all non Microsoft softwares depending of your configuration.

2. Verify Framework 3.5 is present, on servers or workstations where MonitorPack Guard is installed, from Windows 8.x versions for workstations and from Windows 2012 for servers Framework 3.5 is no longer installed by default, so it must be installed manually or deployed by GPO depending on the tools / GPOs available in your infrastructure.

3. Verify UAC level after installing MonitorPack Guard or MonitorPack Asset, Microsoft has changed the security, once installed you must or decrease UAC to the lowest level or run MonitorPack Guard as adminsitrator otherwise you will have an incorrect behavior of the application.

Platform requirements